Terms of Service

Last updated: 16 October 2026

1. Acceptance of these Terms

These Terms of Service ("Terms") are a binding agreement between you ("you", "Customer") and BobOffice, LLC, operator of ChatSales ("ChatSales", "we", "us"). By creating an account, accessing or using chatsales.app, my.chatsales.app or any related service (the "Service"), you accept these Terms. If you accept on behalf of an organisation, you confirm you have authority to bind it. If you do not agree, do not use the Service.

2. Definitions

• "Content": text, images, files, media, data or other material uploaded, sent or shown through the Service.
• "Customer Data": data, including personal data, that you or your users submit to the Service.
• "End User": anyone who communicates with you through the Service, including WhatsApp, Instagram and Messenger contacts.
• "Subscription": the paid plan you choose.

3. Your account

You must give accurate, current and complete information. You are responsible for keeping your credentials confidential, for all activity under your account, for notifying us immediately of unauthorised use, and for ensuring that the users you invite comply with these Terms. You must have legal capacity to contract on behalf of your business. We may suspend accounts with false information or that breach these Terms.

4. The Service

ChatSales is a platform to manage conversations and sales on messaging channels such as WhatsApp, Instagram and Facebook Messenger, including a shared inbox, sales funnels, automations, broadcasts, forms, analytics, integrations and an AI assistant. We may improve, change, suspend or discontinue parts of the Service, with reasonable notice where practicable.

5. Permitted use

Use the Service only for lawful business purposes, in line with these Terms, applicable law and the policies of connected platforms (including Meta and WhatsApp). You agree to:

• Obtain all required consent (opt-in) from End Users before messaging them.
• Comply with anti-spam and data protection laws (e.g. CAN-SPAM, TCPA, GDPR, PDPA, LFPDPPP, LGPD).
• Honour opt-out and unsubscribe requests promptly.
• Keep records of consent where the law requires.

6. Prohibited use

You must not, and must not allow others to:

• Send unsolicited messages (spam) or messages without proper consent.
• Send content that is unlawful, harmful, threatening, abusive, harassing, defamatory, deceptive or that infringes third-party rights.
• Impersonate any person or business, or misrepresent your affiliation.
• Distribute malware, phishing or fraud.
• Attempt unauthorised access to the Service, other accounts or related systems.
• Reverse engineer, decompile or try to derive the source code of the Service.
• Overload, damage or impair our infrastructure.
• Resell, sublicense or redistribute the Service without our written consent.
• Breach Meta's, WhatsApp's or any other platform's terms or policies.
• Use the Service for illegal activity, including breaches of export control or sanctions laws.

7. WhatsApp and Meta

API connections use Meta's official WhatsApp Business Platform, and Instagram and Messenger connect through Meta's APIs. You agree to comply with the WhatsApp Business Terms of Service and Business Policy, Meta's platform terms, message template rules, and messaging limits and quality requirements. You acknowledge that:

• Meta may change its policies at any time, which may affect the Service.
• ChatSales is not responsible for actions taken by Meta, including number bans, account restrictions or policy enforcement.
• You are solely responsible for your messaging content and practices complying with Meta's policies.
• Message delivery depends on Meta's infrastructure and is not guaranteed by ChatSales.
• Meta's message fees are paid by you directly to Meta, separately from your plan, unless we agree otherwise in writing.

8. Artificial intelligence

AI replies are generated automatically from the information you provide. You are responsible for reviewing that information, configuring when your team takes over, and the replies sent on your behalf. AI is included in your plan up to a usage limit; beyond it, usage is charged as shown in your billing settings.

9. Intellectual property and your data

9.1 Our property

All rights in the Service, including software, design and trademarks, remain with ChatSales and its licensors. These Terms do not grant you rights to our brand.

9.2 Your data

You keep all rights to your Customer Data. You grant us a limited, non-exclusive licence to process it solely to provide and improve the Service, as described in our Privacy Policy and Data Processing and Security Addendum.

9.3 Confidentiality of your data

We treat your Customer Data, including contact lists you upload, as confidential. We do not disclose, publish, sell or copy it to third parties, except as needed to provide the Service through our sub-processors, as you instruct, or as required by law.

9.4 Feedback

We may use your suggestions about the Service without obligation to you.

10. Plans, payments and renewal

• Fees: as shown on our pricing page or your order, in US dollars, excluding applicable taxes.
• Billing: subscriptions are charged in advance, monthly or annually; usage-based charges (such as AI beyond your included usage, extra chats, channels or users) are charged as shown in your billing settings. Payments are processed by Stripe.
• Automatic renewal: your Subscription renews for the same period at the then-current price unless you cancel before the end of the period.
• Late payment: we may suspend the Service until outstanding amounts are paid.
• Refunds: fees are non-refundable, except where a published promotion or guarantee states otherwise, or where the law requires.

11. Cancellation and termination

By you: cancel at any time in your account settings or by contacting us; cancellation takes effect at the end of the paid period. By us: we may suspend or terminate access if you breach these Terms or the law, if your use puts other users, our infrastructure or third-party platforms at risk, if you do not pay after notice, or if the law or a platform such as Meta requires it. Effect: your access ends; you can export your data for 30 days, after which it is deleted as described in our Data Processing and Security Addendum.

12. Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, TO THE EXTENT PERMITTED BY LAW. We do not guarantee that the Service will be uninterrupted or error-free.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, OPPORTUNITY OR GOODWILL; AND (B) OUR TOTAL LIABILITY ARISING FROM THESE TERMS OR THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM. These limits apply under any theory of liability.

14. Indemnity

You will indemnify and hold ChatSales and its officers, employees and agents harmless from claims, losses and expenses (including reasonable legal fees) arising from your use of the Service, your breach of these Terms or the law, your Content or Customer Data, and messages sent through the Service by you or your users.

15. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules, except where mandatory consumer or data protection law of your country applies. Before starting any proceedings, the parties will try to resolve disputes through good-faith negotiation for at least 30 days.

16. General

• Entire agreement: these Terms, our Privacy Policy, our Data Processing and Security Addendum and any order form are the entire agreement.
• Severability: if a provision is unenforceable, the rest remains in force.
• No waiver: not enforcing a provision is not a waiver.
• Assignment: you may not assign these Terms without our consent; we may assign them to a successor of our business.
• Force majeure: neither party is liable for delays caused by events beyond its reasonable control, including outages of third-party platforms.
• Changes: we may update these Terms; for material changes we will give at least 30 days' notice by email or in the Service. Continuing to use the Service means you accept them.
• Notices: we send notices by email or in the Service; send yours to info@chatsales.app.

17. Contact

BobOffice, LLC (ChatSales) · info@chatsales.app · WhatsApp +1 302 314 2292 · chatsales.app